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Suzib1 · ‎27-12-2021

Graham_A · ‎27-12-2021

Try following the instructions set out in this thread:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Suzib1 · ‎27-12-2021

For the last 24 hours I have been unable to access my ntlworld emails. Vm303 was mentioned also (3010) authentication failed. I have deleted the account from the app I use (BlueMail) so I could try to reinstall it. Now I have no access to my past emails. I can not login either via Virginmedia website. It suggests I try again in an hour which I have tried. Please can someone help me?

Graham_A · ‎27-12-2021

Try following the instructions set out in this thread:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Alex_RM · ‎28-12-2021

Hi Suzib1,

Thanks for posting and sorry to see you've had some issues accessing your email.

Have you been able to try the advice Graham_A has posted?

Alex_Rm

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

No ntlworld email access HELP