No new email addresses

[Habanero]

I just attempted to add a new email address and found the following...

"Please note, Virgin Media no longer offers the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected; their mail account will remain as is."

When did this happen and why? Do new customers now only get the one main address?

[Habanero]

Also, the ability to change an account password seems to have been removed???

[Graham_A]

@Habanero The change was made in May 2022.  Existing email accounts will continue but no new email accounts can be created either by existing customers or new customers.

Existing customers can still change the account password and other details via the My Virgin Media account page for each email address.

[Habanero]

I don't recall seeing any advance warning of this change.

Some time ago one of our secondary accounts was hacked and the password was changed. If this happened today I don't see how I could reset the password, as the secondary account would neither be able to login or receive a reset email.

[Graham_A · Accepted solution]

If the secondary email account were to be locked 8n future this should not stop you accessing the My VM account for the secondary account.  The password change process does not involve an email verification stage.

Alternatively the 'forgotten password' route could be used.

As for advance warning this was only provided via the email account help page.