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No e-mail 'send' button on 'compose' option.

Linebacker2
Joining in

As a VM customer using VM e-mail app, when I compose a new e-mail I do not get 'send' button at bottom of e-mail template so cannot send. Please advise. Thanks. Mark

8 REPLIES 8

用心棒
Very Insightful Person
Very Insightful Person

Try restoring the browser's default zoom setting; pressing Ctrl + 0 (digit zero) or similar key combination.

Should the issue remain then please provide a redacted screenshot, detail of operating system and browser.

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Hi @Linebacker2

 

Thanks for posting on our community forum

 

Sorry to hear about this, have you tried the above from 用心棒 - please let us know how you get on and we can investigate further from here.

 

Regards

Travis_M
Forum Team

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yes, repeatedly. How do I access VM Tech Support this urgent issue resolution ?

用心棒
Very Insightful Person
Very Insightful Person

Consider trying to maximise the window and / or resizing it to see if that makes a difference.

Already tried. I am wasting no more time on this forum and have contacted VM Tech direct.

用心棒
Very Insightful Person
Very Insightful Person

Should the issue remain unresolved then consider using an email client as a workaround.

FYI: recommended settings are as follow:

Incoming (either IMAP or POP3)
Account typeIMAP POP3
Usernamerichard.branson@virginmedia.com richard.branson@virginmedia.com
Server port993 995
AuthenticationPassword Password
SSL/TLSYes Yes
Server hostimap.virginmedia.com pop3.virginmedia.com

Outgoing (SMTP)
Account typeSMTP
Usernamerichard.branson@virginmedia.com
Server port465
AuthenticationPassword
SSL/TLSYes
Server hostsmtp.virginmedia.com


[Source: Email settings change - Virgin Media Community - 3369438]

Do please keep us updated with any further information or advice offered from our technical support team @Linebacker2, and if you do need further assistance, we will be on hand to help where possible 

Kindest regards,

David_Bn

Given up on VM. Am now using alternative.