on 26-04-2022 12:55
As a VM customer using VM e-mail app, when I compose a new e-mail I do not get 'send' button at bottom of e-mail template so cannot send. Please advise. Thanks. Mark
on 26-04-2022 13:22
Try restoring the browser's default zoom setting; pressing Ctrl + 0 (digit zero) or similar key combination.
Should the issue remain then please provide a redacted screenshot, detail of operating system and browser.
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on 27-04-2022 13:49
Hi @Linebacker2
Thanks for posting on our community forum
Sorry to hear about this, have you tried the above from 用心棒 - please let us know how you get on and we can investigate further from here.
Regards
on 27-04-2022 13:58
on 27-04-2022 14:54
Consider trying to maximise the window and / or resizing it to see if that makes a difference.
on 27-04-2022 15:03
Already tried. I am wasting no more time on this forum and have contacted VM Tech direct.
27-04-2022 15:31 - edited 27-04-2022 15:32
Should the issue remain unresolved then consider using an email client as a workaround.
FYI: recommended settings are as follow:
Account type | IMAP | POP3 | |
Username | richard.branson@virginmedia.com | richard.branson@virginmedia.com | |
Server port | 993 | 995 | |
Authentication | Password | Password | |
SSL/TLS | Yes | Yes | |
Server host | imap.virginmedia.com | pop3.virginmedia.com |
Account type | SMTP |
Username | richard.branson@virginmedia.com |
Server port | 465 |
Authentication | Password |
SSL/TLS | Yes |
Server host | smtp.virginmedia.com |
[Source: Email settings change - Virgin Media Community - 3369438]
on 29-04-2022 10:10
Do please keep us updated with any further information or advice offered from our technical support team @Linebacker2, and if you do need further assistance, we will be on hand to help where possible
Kindest regards,
David_Bn
on 29-04-2022 13:05
Given up on VM. Am now using alternative.