No access to virgin.net email account

[MikehS]

Hi,

Several months since access to my virgin.net account became intermittent. The account and inbox  still exists but I haven't been able to access it. Having moved most old messages and contacts to a new email account I'd like a final access to my inbox and then to delete it.

Thanks.

MikehS

[Beth_G]

Hi MikehS,

Thank you for your post. I'm sorry to hear you're having issues accessing your Virgin.net email account. Depending on the status of the mailbox, there is no guarantee that we can grant temporary access I'm afraid, but we can certainly try.

I'll pop you over a PM so I can take some details

Thanks

[Beth_G · Accepted solution]

Hi MikehS

Thank you for your PM. I'm pleased to hear you've now been able to access your emails.

I'll raise a request with our IT Team now so the mailbox can be deleted. This can take around 5 working days 🙂

Kind regards

[MikehS]

That's great. Thanks.
Michael

[Beth_G]

Hello again MikehS

The mailbox has now been deleted 🙂

[MikehS]

Hi Beth,

Great. That's good to know. Thanks for your assistance.

Michael

[Steven_L]

Glad that we could help @MikehS and I will be sure to pass on your thanks to Beth 🙂

Please let us know if you have any further issues.

Regards,

Steven_L