No access to my virgin.net email account

[MikehS]

Hi,

I've had no access to my virgin.net email account since Wednesday 25 August. Can't login to webmail either.

Any assistance appreciated.

[Gareth_L]

Hello raya52

Thanks for you post 

I can certainly have look at getting you access for a short while 

I cant promise it's possible though. just so you know. 

I will need to send you a private message to get some details 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[raya52]

Thanks for your reply Gareth, sorry I cannot see purple envelope on my screen?

Thanks

[jem101]

@raya52 the envelope symbol is at the top right of the screen alongside your forum name and just above where the link for 'Check service status' is. There is a bell-shaped icon which tells you if you have any notifications and the envelope icon is next to it - if there is a message waiting for you, then the number will change to let you know how many.

Click on the envelope icon to how the messages and you can read and reply to them

[Molly_G]

Hey @raya52,

I'm not 100% sure this was sent sorry. I have just private messaged you now so please follow the advice from jem101 and respond to me there.

Many thanks,