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MRenshaw
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No access to my virgin email account

Since 03/01/19 I can't access my virgin email inbox. Login won't recognise my user name or password although I'm sure I'm entering the correct details. I use this email frequently. Not currently a virgin customer but still use this as my main email. Any help appreciated. Thanks.

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Superuser
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Re: No access to my virgin email account


@MRenshaw wrote:

Since 03/01/19 I can't access my virgin email inbox. Login won't recognise my user name or password although I'm sure I'm entering the correct details. I use this email frequently. Not currently a virgin customer but still use this as my main email. Any help appreciated. Thanks.


You have probably inadvertently answered your own question by stating that you are not a current VM broadband customer.

You need to be for continued use of any VM email address.

Recent posts suggest that VM have upped their efforts to close down these orphaned accounts since the New Year.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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