No access to my ntl email

[animalal2001]

I am not able to access my emails. Message says try again in an hour. That has been the situation since yesterday morning. Cannot find any help on this matter on virgin media page. Any ideas as prior to this I have been receiving emails with no problems for years.

[Graham_A]

Help information posted as the first post in this forum: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

[Hayley_S]

Hello @animalal2001,

Welcome back! Thanks for posting.

I am sorry to see that your NTL email is not working.

Do you have an active broadband account with us? 

Many thanks,

[animalal2001]

Yes Haley I do. I have access to emails now but can’t access my mail on the website. I’m told it will be up to 5 days to sort.

alan

[Zach_R]

Hi @animalal2001,

Thank you for getting back to us on this, and apologies for our delayed response.

What happens when you attempt to access your email account via our website? Does an error message appear?

Thanks,
 

[animalal2001]

Hi I just get the message forbidden 

alan

[Serena_C]

Thanks for the details Alan, have you tried clearing your cache and deleting your cookies?

As it's been 5 days since you were unable to access your email on the website, how are things working for you now? Please do keep us posted 🙂

Kind regards,

Serena

[animalal2001]

[Travis_M]

Hi @animalal2001

Thanks for the reply!

Could you try and access your email via a different browser please? Let me know how you get on.

Regards

[animalal2001]

I have tried on my PC, iPad and iPhone all with the same message ‘Forbidden’.