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No access to email for 7 days

Keany19
Joining in

I have had no access to my emails since Thursday using outlook on computer and many apps on my iPhone. Just keeps telling me I cannot connect to the server. 
been onto the chat 4 times who have told me it will be fixed within 24 hours, then 2 hours the next dsy as it was a priority but still no access. 
I cannot access webmail as since I migrated my account from my dads old vm account in 2019 when he cancelled his services (so I could keep my email address) I’ve never been able to register again so cannot log into virgin media or webmail.

starting to get annoyed now as going into day 7 of no emails most of which are important. 

3 REPLIES 3

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Keany19,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see your email is not working.

 

Are you the account holder to the Virgin Media account now?

 

Many thanks,

 

Hayley
Forum Team



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Hi Hayley 

yes I am the account holder. 

Hello Keany19

Thanks for replying

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L