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baggio4378
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No access to email all of a sudden, either by web or by outlook

It seems the last couple of days I can't access my email

baggio4378_0-1641563797433.png

baggio4378_1-1641563846188.png

 

Please help

 

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baggio4378
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Re: No access to my ntl email

I'm having this same issue

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Sololobo
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Re: No access to email all of a sudden, either by web or by outlook

Have you tried following the advice given here?
https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...




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coenoby
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Re: No access to email all of a sudden, either by web or by outlook


@baggio4378 wrote:

It seems the last couple of days I can't access my email

Please help


I'll try. 😉

That 0x800CCC0E from Microsoft (presumably Outlook) simple means that it cannot connect to the server but does not give the reason.

If you try signing into the email account directly on the VM Website from here https://mail.virginmedia.com the error message will be a lot more informative.

If it is the "Mailbox unavailable .......................try again in an hour" error you may be able to unlock the account yourself.

Try following the advice VM have posted here https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

Coenoby

Edited to add:

Sorry @Sololobo I got distracted mid post by a reply to one of my earlier posts.

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baggio4378
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Re: No access to email all of a sudden, either by web or by outlook

It seems like resetting the password did the trick. Never happened to me in the 20+ years I've been with ntl/virgin, but at least I'm back in.

Thanks

 

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Tom_F
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Re: No access to email all of a sudden, either by web or by outlook

Glad that worked baggio4378 - thanks for keeping the thread updated we appreciate it.

 

If you encounter any more issues or if there's anything else we may be able to help with please don't hesitate to give us another shout.

 

Tom 

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