New email wont send and I keep getting request enter name and password for the server.

[johnr6]

New email for my wife will receive but wont send. I keep getting request enter name and password for the server. 

Also, on my email I have the message 'sync issues - local services'

What's the problem???

[用心棒 · Accepted solution]

Does the sending issue occur in webmail or an email client; if the latter which client?

Virgin Media use Spamhaus's services to protect their sending server, can you confirm that is not the cause of the issue by performing the following steps from the device that cannot send:

• browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
• go to https://www.spamhaus.org/lookup/
• enter the Your IP address is value (from step 1) in the IP Address field and select Lookup
• excluding the PBL, is it reported as listed elsewhere; do not post the results here without redacting your public IP address from text and underlying URLs?

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[johnr6]

It shows as PBL but not listed elsewhere.

[用心棒]

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@johnr6 wrote:

It shows as PBL but not listed elsewhere.

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Spamhaus listing is not the cause then.

Does the sending issue occur in webmail or an email client; if the latter which client and is it configured to use the recommended settings here?

It would be helpful to see what, if any, VM error code is returned by the sending server in this situation. Open a Command Shell or Terminal window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password 2>&1 | (where findstr && (findstr  "235 VM") || (grep "235\\|VM")) 

Post the redacted results here.