Need help ASAP email

[Evanskelsey]

when creating my account on the virgin media app I used the email @virginmedia.com. I have looked everywhere to log into virgin media email and can’t find it anywhere. I have used that email for my virgin media app and can’t access the app or my account as I can’t verify the email sent to @virginmedia.com due to not having the mail account to log into. How do I access virgin media mail or can I change my primary email (@virginmedia.com) used for the account to a different email. I can’t access my app to pay bills etc 

[Ashleigh_C]

Hi there @Evanskelsey

Thank you so much for your first post and welcome to our community forums! It's great to have you in the team.

I'm so sorry to hear that you are facing this issue with your My Virgin Media! 

I'd be happy to look into this with you now, but I will need to send you a PM.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.