NTWorld.com emails lost and not being received

[gcrank2]

My inbox, most of my other email folder contents, and my contacts have all disappeared from my account and no incoming emails are being received.

I have been told by customer services that this is due to the retirement of NTLWorld.com addresses and nothing can be done -  "Tough - I should have paid attention to the notfication sent out six months ago".

As a long standing Virgin media customer with current account  (not for much longer if this is not solved) I gather from other replies on this forum that this is nonsense.

How do I get hold of someone who will not dismiss the problem but will do something about it for me?

[Sofia_B]

Hi @gcrank2. 

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

I'm very sorry to hear you were advised this, we have no intention of shutting down any of our domains. 

I'm going to send you a PM for more details so we can get you access to the email account ASAP.

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks,