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NTLworld email not connecting to server

HelenS2
Just joined

on ‎17-07-2021 14:15

I have on old ntlworld email address and have always used Mozilla Thunderbird. Recently I have not been able to send or receive any emails in Mozilla Thunderbird. Instead I get a message saying 'Connection to server pop3.ntlworld.com timed out' - can anyone help me connect to the server please? 

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2 REPLIES 2

Sololobo
Superstar

on ‎17-07-2021 14:21

Do you have a current Virgin Media broadband account?

If yes then the client email settings for Thunderbird can be found here:- https://www.virginmedia.com/help/virgin-media-mail-how-to-use-email-with-mail-clients

 




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Graham_A
Very Insightful Person
Very Insightful Person

on ‎17-07-2021 14:22

Before making any changes check what happens when you try to sign in via the VM webmail interface.

https://mail2.virginmedia.com/

Also can you confirm that you have a current VM broadband account and that the email address concerned is linked to it.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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