on 27-10-2021 13:39
Hi I've seen lots banding around about this but since Sunday my NTLWorld account has locked - asking for a password. I have read a few threads and tried a few things but without success - Basically this happened about two years ago with a virgin.com email being wiped out and removed. I don't want this happening again to link banks, clubs, insurances etc etc is time consuming.
Please any further guidance (other than logging on to my virgin media and changing the password, this does not work) would help.
27-10-2021 15:56 - edited 27-10-2021 15:57
@daley110 wrote:
Please any further guidance (other than logging on to my virgin media and changing the password, this does not work) would help.
Is the email address actually listed there? What happens when you change its password?
on 28-10-2021 15:59
Hi @daley110
Thanks for posting on our community forum!
What is the exact error message you get when trying to log in? Are you able to log in today?
on 29-10-2021 09:35
hi
it just says locked on the webpage - my iphone says incorrect password , and my pc has also stated the incorrect password
on 29-10-2021 09:36
it also states the following:
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
on 29-10-2021 10:24
What happens when you sign in tp My Virgin Media? Is your email address shown there?
on 29-10-2021 10:39
Hi,
So sorry to see all the mails still coming in on this........I was in this hell-hole yesterday and took a full day on the forum and messing around with p/word changes myself (useless btw).
I got sorted late yesterday afternoon following another post on the forum that had advised persevering on the 150 tel. line and getting virgin to do the p/word change. I was v. lucky and got through v. quickly and the virgin side p/word change worked. Anyone desperate as I was could try this, if not already done, but my overall take is :
Good luck to you poor sods still suffering this and I expect to rejoin your number soon enough
All the best guys.
Mike
on 29-10-2021 10:41
PS. My problems were with a blueyonder email and I just notice that this thread is NTL. I am not sure now but presume my comments still may help NTL customers as the issue sounds exactly the same.
on 29-10-2021 10:52
no longer an option now,i did the same as you yesterday, the password reset lasted for about 6 hours
Now on the phone virgin say it's a more general issue that will take 48hrs to fix
great
on 29-10-2021 11:06
That's bad news mate...thanks for sharing.
Scared again and getting my emails done while I can😀
I also got functional email wise yesterday even before the virgin side p/word change by again following another helpful forum post to try accessing my virgin email via a different browser. I down loaded Opera and it worked! It worked on two PC's having the same virgin blueyonder issues.
Only took a couple of minutes to download the free browser and I could at least crack on.
VBW
Mike