NTLWorld Outlook issue

[pkilgallen]

Hello,

I currently have an NTLWorld email account that has stopped working from 25th August. Login Authorisation is failing.

I have changed the password and am able to login successfully via Webmail however in Outlook 2013 I am receiving:

Log onto incoming mail server (IMAP): A secure connection to the server cannot be established.

Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.

Many Thanks In Advance

Patrick

[用心棒]

Confirm the recommended settings are being used, see below:

Incoming (either IMAP or POP3)

Account type	IMAP		POP3
Username	richard.branson@virginmedia.com		richard.branson@virginmedia.com
Server port	993		995
Authentication	Password		Password
SSL/TLS	Yes		Yes
Server host	imap.virginmedia.com		pop3.virginmedia.com

 

Outgoing (SMTP)

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

FYI unless extended support was purchased Outlook 2013 support ended 10 April 2018, i.e. no further product updates or security updates.

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[pkilgallen]

Hello,

I can confirm that these settings are correct. I have double checked them

The last email received was 25th August 2022 so it appears to have stopped functioning only recently

[pkilgallen]

On Send/Receive I receive this error

Task 'Synchronizing subscribed folders for P***************@ntlworld.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for P******************************@ntlworld.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Task 'P*********************@ntlworld.com - Sending' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

[用心棒]

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. Open a Command Shell window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.

FYI: a successful connection with SMTP server returns:

⋮
< 235 2.7.0 SMTP350 Authentication successful for user richard.branson@virginmedia.com ;id=dFbt4D44Av6rZ;sid=dFbt4D44Av6rZ;mta=csmtp6.tb.ukmail.iss.as9143.net;d=20220902;t=120000[CET];ipsrc=86.xxx.xxx.xxx;
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
⋮

[pkilgallen]

I am not sure what this is, I run a command prompt but get an curl unknown error

[用心棒]

Which operating system are you running?

[Paulina_Z]

Hi @pkilgallen,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with your NTLWorld email! 

Are you able to access the mailbox through your online account at all? If not, what error are you seeing?

Please let us know so we can assist further.

Thank you.

[pkilgallen]

Hello, I am running Windows XP

I can log into the Virginmedia web mail and login with the same details and access my emails that way but I would prefer Outlook 2013

[goslow]

---

@pkilgallen wrote:

Hello, I am running Windows XP

I can log into the Virginmedia web mail and login with the same details and access my emails that way but I would prefer Outlook 2013

---

Can't offer you a specific answer to your issue but some recent topics about similar issues do seem to have a common theme that the customer's operating system or email client (such as Windows Live Mail) are long out of date and obsolete software.

Windows XP eventually went end of life in 2014 and Outlook 2013 is due to go end of life in April 2023, so that too will expire next year.

Using obsolete software does present a security risk, especially in the case of email programs which can receive communications and data from unknown outside sources.

Edit: This link suggests that Outlook 2013 will not run on Win XP

https://support.microsoft.com/en-us/office/why-can-t-i-install-office-2013-or-office-2016-on-windows...

Are you actually on XP or on Windows 7 or later?