on 31-10-2021 12:33
My @ntlworld email service has been down for 5 days!
Is anyone else experiencing this?
Do we know when it will be fixed?
31-10-2021 12:38 - edited 31-10-2021 12:39
You are posting in the Networking and Wifi sub forum?🙄
Head over to the Email sub forum, and you will see stacks of people in the same boat. 😞
There is a sticky link at the top that you can try first?
FWIW mine had been stopped 3 times just this week 😞
on 01-11-2021 12:50
Hi @fowlesp,
Welcome back to our community forums and sorry to hear you have been unable to access your emails for an ongoing amount of time. We can understand your concern and want to best help.
Just to clarify, when logging into your account what happens? Do you get an error message? Have you also tried changing your email password as seen here? https://www.virginmedia.com/help/billing-and-payments/login-problems .
Thanks,
New around here? Check out the do's and don'ts, in our Community FAQs
on 01-11-2021 15:15
Hi @Akua_A
When I tried to access my mailbox via the Virgin website, all I received was "Mailbox unavailable"!
I resolved the issue by following the instructions here - https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
It would have been useful to publish this on the "Service Status" page or providing some indication that my account had been blocked
on 02-11-2021 15:21
Hi @fowlesp
Thanks for getting back to us, I'm glad to hear your mailbox is now unlocked.
Thank you for your feedback regarding the instructions that helped you, I will pass this on to the relevant team now.
Kind regards,
Serena
