NTLWORLD EMAIL HACK

[RYANH93]

Hi, urgently need help shutting down my NTLworld email account, it has been hacked and people are using it to setup profiles and send emails. 

Thanks! 

[Paul_DN]

Hi RYANH93,

Thank you for reaching out to us in our community and welcome, really sorry to hear your NTL World Email has been hacked and that people are using it to setup profiles and send emails., I will be more than happy to help with this, can I first confirm whether this is associated with an active Virgin Media account and not your Primary Email address?

Regards

Paul.

[RYANH93]

Hey Paul, 

The email in question is not associated with an active Virgin Media account and thankfully is no longer my primary email address. 

Thanks,

Ryan 

[Kain_W]

Thanks for getting back to us. 

We'll need to raise this with the team, to investigate this I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM RYANH93,

That should now be sorted for you! 

Do let us know if there any issues with this in the future.

Take care,