on 28-02-2023 14:20
I had an issue that was resolved whereby I could not get any emails at all. This was resolved, however, not I cannot send any emails on my ntlworld.com accounts. All other accounts are OK.
Any ideas please?
Gordon
on 01-03-2023 14:49
Hello AcatGBR4
Sorry to hear of the email issues experienced sending emails, we appreciate you raising this via the forums.
Are you unable to send via that account on any devices? What happens when you try to send an email? Is it to all addresses?
We have help here for webmail and here for email settings if you can check they are all correct.
Rob
on 15-03-2023 10:19
Hi. Any news yet? Been unable to send for several days again.
Gordon Upton
on 15-03-2023 10:43
Did you check the help offered above?
on 15-03-2023 16:46
@AcatGBR4 wrote:.Any ideas please?
I certainly have some ideas but it would help if you could clarify a few things that would troubleshoot exactly what is stopping you sending from these Ntlworld email accounts:
1) When you say "All other accounts are OK." are these other email account also from Virgin Media domains (such as Virginmedia.com or Blueyonder.co..uk) or are they non VM addresses such as Gmail.com, Outlook.com?
2) When you say "can receive, but not able to send" is that when you are using an email client or app (such as Microsoft Mail or the Apple Mail app) to manage your Ntlworld emails or are you managing your emails using Virgin Mediia's Webmail service on the VM website?
3) If you are seeing this problem when using an email app / client, I would try signing into your VM webmail account for these Ntlworld addresses and seeing if you can send emails successfully from there. If you open the link @Robert_P has already given in their post "We have help here for webmail" it gives you the link to "Sign in to your mail account. You can use that link to access each of your Ntlworld accounts an try sending a test email.
For what it's worth, my initial idea is that if:
that all suggests a situation that many people have reported over the years where VM are blocking VM emails coming from your home network IP address because it is on a blocklist (formerly known as blacklists). That is probably because there is evidence that a device on your home network has been infected with malware.
It would be great if you could post back to confirm that my three bulleted statements are all correct and reflect the situation you are seeing. Armed with that information, forum members can then offer you some constructive advice on how to move forward with this.
On the other hand if those three statements don't reflect what you are seeing then my initial idea is likely to be unfounded. However at least that new information will be helpful to determine the real reason you cannot send VM emails.
I hope that all makes (at least some!) sense.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 16-03-2023 17:33
Hi Gordon,
Thanks for taking the time to come back to us via the Community.
I can see that Rob asked a few questions and since then our VIP Coenoby has offered some further help. So we can support you further can you let us know if you've tried the above suggestions and also come back with the answers to any questions asked in the above posts?
Once we have more information from you, we will then be able to help further.
Many thanks,
on 17-03-2023 19:47
Hi.
Sorry, I just get this -
Then just get sent in a loop. I'm not tech savvy, so much of what is said goes over my head I'm afraid.
I can send and receive on anything other than accounts that send using ntlworld -
It just says offline on all these.
Thanks
Gordon
on 17-03-2023 19:55
Hi.
Thanks.
OK,
1. I can send from accounts that do not send from ntlworld servers. It says Offline on those.
2. I use Mail
3 unable to sign into a VM system as I just get
Ideas?
Thanks!
Gordon.
on 17-03-2023 20:09
The first thing to do is change the password for the Ntlworld email address concerned.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 17-03-2023 20:10
When you say that other accounts work, do you mean other Virginmedia accounts or do you mean other providers like Gmail or Outlook?
Can you log into your MyVirginmedia broadband account?