@dalelongyear wrote:I can't get into my e-mail on my lap top, it's stuck on a page with the heading Bad Request,
Based on that error, it would seem that you are trying to access your Virgin Media email account via their Webmail service on the VM website rather than via an email app.
If so, the first thing to try is clearing the cache and cookies in your browser.
To get instructions on how to do that just do an online search for "How to delete cache and cookies in ......." and add the name of the browser you are using, for example Chrome, Firefox, Edge etc. The principle is the same for all browsers but each has a slightly different way to get there.
Strictly speaking you only need to clear the cookies relating to VM web pages but some browsers don't make it easy to delete specific cookies.
Once you have done that close down the browser completely and then re-open it.
Also, if you still get the error after doing that deletion it would be worth deleting a second time. With some browsers it sometimes seems to take 2 or 3 deletions to fully clear the data stored in the browser.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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