30-11-2021 13:25 - edited 30-11-2021 13:26
I'm aware from a few emails recently that someone is trying to hack into a few of my accounts. He successfully did so in my argos account. Suddenly , and I don't know if its a coincidence, my email inbox isnt receiving any more emails. I can send them out but I'm not receiving any. I've reset my password but it's hasn't helped.
Any thoughts?
Answered! Go to Answer
on 30-11-2021 13:32
Follow all the steps set out here:
https://www.virginmedia.com/help/virgin-media-account-has-been-hacked
Pay particular attention to any rogue auto forward rules or filters that the hacker may have created to divert incoming emails away from your account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 30-11-2021 13:32
Follow all the steps set out here:
https://www.virginmedia.com/help/virgin-media-account-has-been-hacked
Pay particular attention to any rogue auto forward rules or filters that the hacker may have created to divert incoming emails away from your account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-11-2021 18:50
I had some trouble with someone hacking my account. I found out my emails were been forwarded on to another unknown address. Sorted that and thought all was well. Now I cant access my email from my app or browser. Just says Sorry.....check back in an hour
Any thoughts?
on 30-11-2021 18:56
@KennyKet wrote:I had some trouble with someone hacking my account. I found out my emails were been forwarded on to another unknown address. Sorted that and thought all was well. Now I cant access my email from my app or browser. Just says Sorry.....check back in an hour
Any thoughts?
Sorry to read that.
Follow all the instructions set out here:
If you still can't access the account after an hour post back here and the VM Forum Team should be able to help you.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-11-2021 19:36
on 30-11-2021 19:53
@KennyKet It is likely that the VM security department noticed the forwarding filters and locked the account.
If the change of password to a new unique one hasn't unlocked the email account then wait for the VM Forum Team to respond later this evening or tomorrow.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-11-2021 19:57
Hi @KennyKet
Thanks for posting on our community forum!
Sorry to hear about this, has the password reset and 60 min wait not worked?
Regards
on 30-11-2021 20:00
on 30-11-2021 20:25
I'm going to drop you a private message now, please keep an eye on your inbox.
Regards
on 30-11-2021 20:55
Haven't seen it yet?