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KarenW0403
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Message 1 of 13
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Moving house

We're moving in with mother in law who also has virgin, new account has been created. Will I lose my email address? 

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Superuser
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Message 2 of 13
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Re: Moving house

The email will close after 90 days






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KarenW0403
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Message 3 of 13
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Re: Moving house

But I'm staying with you

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Superuser
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Message 4 of 13
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Re: Moving house

Is the account at the new address in your name or your mother in laws name? 






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KarenW0403
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Message 5 of 13
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Re: Moving house

Our name

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Superuser
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Message 6 of 13
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Re: Moving house

So it's a transfer not a new account and the email address will move with you 






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KarenW0403
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Message 7 of 13
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Re: Moving house

No your technical department has opened a new account in our name

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Superuser
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Message 8 of 13
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Re: Moving house

ash them to do a move and transfer. You can transfer the accounts from the all accouynt and replace the ones on the new account

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KarenW0403
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Message 9 of 13
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Re: Moving house

Thank you

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MissPasko
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Message 10 of 13
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Re: Moving house

Just be aware, to my understanding of VM systems, each VM broadband account can have one set/profile of email addresses (the primary plus 9 secondary).

If your mother-in-law has closed her broadband account, she would lose her email addresses.  If you both have separate broadband accounts, then you can both retain your email address profiles.

The Forum Team can confirm this to you when they get in touch regarding the Move and Transfer action.


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