on 17-08-2021 10:15
Hi
I recently moved house where I had virgin media installed. I was told by virgin that the house i was moving to couldnt have virgin even though there was a virgin box and cables outside (its a long story). It turned out that my address had been mixed up with another one. I have now sorted that out and i have had virgin media installed.
I had to cancel my virgin contract on the last house and start a new contract on my new house, so now when I sign in to app its says account closed You have 90 days from disconnection of your account to access any information you need.
I dont want to loose any email addresses I have please help.
on 17-08-2021 10:33
Provided that the old and new accounts are under the same account holder name it may be possible for a 'Move & Transfer' of the account and email details to be performed.
The VM Forum Team should reach this thread in a day or so and be able to advise further.
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on 18-08-2021 10:44
Hi @Jonnybabe69
Thanks for posting on our community forum!
I'm going to private message you now to investigate this further, please keep an eye on your inbox.
Regards