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whitedrag0n
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Moved House. Old account Closed. Transfer email

Hi,

I have resently moved house and transferred my virgin media from my old house to my new house. However it looks like when I called to inform that operator I was moving they closed my account (old address)and started  a new account (new address). This is ok however it appears that I will lose access to my old email addresses.

Is it possible to transfer my old email adresses from my old account to my new account.

Thanks

Richard

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MissPasko
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Message 2 of 4
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Re: Moved House. Old account Closed. Transfer email

The VM staff can check if a "move & transfer" is possible for your email addresses.  Wait here, and a Forum Team member can get this request dealt with for you.  They will get your personal details by private message.

If possible, be aware that all the old addresses will be moved as one profile, and any new ones you have created will be permanently deleted.  You can only have one set / profile.


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Very Insightful Person
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Message 3 of 4
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Re: Moved House. Old account Closed. Transfer email

It should be possible via a process called Move and Transfer.

This process requires permission from the account owners of both the old and new account.  That shouldn't be a problem if you qualify as both.  The process does wipe out any new email addresses on the receiving account.

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Graham
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Forum Team
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Message 4 of 4
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Re: Moved House. Old account Closed. Transfer email

Hi whitedrag0n,

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you to look into this?

 

^Martin

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