1 ACCEPTED SOLUTION
Accepted Solutions
@RoyCa wrote:Far more emails are going into spam than usual. I even sent tests email to myself which ended up in spam. That does not normally happen.
I'm seeing no change in my VM accounts.
My first thought is that you may have a filter rule or rules set up in your VM email account, perhaps to catch specific types of spam emails. These filters can often have unintended consequences and send genuine emails to spam.
To check, sign into your Webmail account from here https://mail2.virginmedia.com/ and then follow steps 1 to 4 as below:
If you have any filter rules listed, temporarily disable them by clicking on Disable as you see against the "goodtaste stories" filter in the screen shot. Then try your test again by sending a test email to the account.
Coenoby
@RoyCa wrote:1) my address is in my address book. So that's another reason why my emails should not be going into spam.
2) Baffled!
Regarding 1) - Sadly despite what VM say, that is by no means infallible so you cannot rely on emails from your contacts never being flagged as spam.
Regarding 2) - What might help to give some clues would be to check the "source", also known as "email headers", for one of the emails that went to the spam folder.
View the message (edited to add- best to look at one of your test emails to yourself to avoid any confusion with other real spam issues) in your Webmail account and click on the icons circled in red.
When you click on "View source" a pop up box will display. Check for any lines in that text which start "X-Spam", "X-Spam-Action" or "X-Spam-Reason" and copy and post each of those 3 lines in full here. That may give some hint as to why VM is flagging that email as spam.
Coenoby
