on 02-03-2023 17:46
I have seen a few threads on this - seems that while I used to be able to manage my (up to 9) email addresses for family etc. from my account page, I now can't do this? The accounts are working OK at the moment, but what for example if I want to delete or set up a new one associated with my main account? Is this really as crap as it seems? Harumph
Answered! Go to Answer
on 02-03-2023 18:34
@strafft Yes, the way additional accounts are managed has changed.
If you want to delete an additional account you can still do this from the primary My VM account.
Since May 2022 VM have removed the option to create additional email addresses. New customers do not get a VM email address at all.
Password and security answer changes for additional email addresses are now made via the specific My VM account for the address concerned as explained below.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-03-2023 18:34
@strafft Yes, the way additional accounts are managed has changed.
If you want to delete an additional account you can still do this from the primary My VM account.
Since May 2022 VM have removed the option to create additional email addresses. New customers do not get a VM email address at all.
Password and security answer changes for additional email addresses are now made via the specific My VM account for the address concerned as explained below.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-03-2023 22:11
Thanks - at least I now understand it - even if not happy with it!