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Mailbox unavailable

Settling in

For a few days now I can't access my email.

I get 'mailbox unavailable' and then various instructions on changing my password, which I keep doing to no avail.

I am deaf and cannot speak on the phone so I need to livechat with someone - I'm lost without my email. It's a lifeline to me.

I tried to whatsapp on the number given but the robot on there just sends me back to virginmedia....

Please help. I pay so much money each month for a good service and am very upset about this.



Forum Team
Forum Team

Hi there @Briansproblem 

Thank you so much for your post and welcome back to the community forums, it's great to have you here.

I am so sorry that you have faced this issue regarding your email, we understand how frustrating this must be but we will do all we can to help from here.

Can I first just check, is this email attached to a current and active broadband account?