Mailbox unavailable

[Pirateyqueen]

Not been able to access my emails since yesterday on any device.  Receive the following message:

"Your mailbox is not available at the moment

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

I have tried changing my password via my profile but it has not rectified the issue.  It appears, from similar posts on this forum, that the mailbox needs to be unlocked.  Any help please?

[John_GS]

Hi Pirateyqueen

Thanks for posting. My apologies for the email issue.

I know you've said you've changed the password, however, please do so again and make it something new unique and never used before. Then do malware scans on your devices. 

This should unlock the mailbox after 30 minutes. 

If nothing after the 30 minutes, I can see you've spoke to the team who've done the unlock form and this will be the resolution.

Best,