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Mailbox unavailable

HI there keep getting the following message;

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.

My email address is

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Very Insightful Person
Very Insightful Person
Message 2 of 3
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Re: Mailbox unavailable

If this message persists it usually indicates that the email account has been locked by the VM security team.

The Forum Team should be able to help you with this when they reach this thread.

Whilst waiting try to change the password for the account.  Instructions here:

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Forum Team
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Message 3 of 3
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Re: Mailbox unavailable

Hi K9myp,


Thanks for posting and welcome to our community 🙂


I'm sorry to hear you've had an issue with your email account, I've been able to locate your account using your forum details, I'm not seeing any messages regarding your email account.


Can you try the advice from Graham_A


Let me know if you're able to do this 🙂