Virgin Media Community

[chomerly]

Hi,

I am having issues accessing more emails either by logging in to Virgin Media's website or via mobile.  At first I thought it was down to someone managing to hack into my VM account as I couldn't even access that at one point and ended up having to call customer support help me regain access.  And even after that I was able to access my email for a couple of hours before it became unaccessable again.  And strangely, this only affects one of my email accounts

It has been a week since that happened and I am still unable to access emails so if someone could help me out that would be great. 👍🏽

(As I cannot receive emails via mobile, or access webmail, I will check in here every few hours for updates)

[Zoie_P]

Hi Chomerly, 

Thanks for your post, I am sorry to hear you are having issues accessing your email, I can take a look at this for you, I will pop you over a private message. Just keep your eye open for the purple envelope 

Thanks,

Zoie

[Zoie_P]

I am glad we could resolve this for you chomerly 🙂
Please pop back if you have any more issues

Zoie