on 04-06-2021 18:02
Hi
I need some help.
I have changed my username and e mail. When on the VM dashboard it tells me to check my e mail inbox to verify the information. When trying to go into the e mail inbox I get the message
"
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."
How can I get into my inbox?
Thanks
Answered! Go to Answer
on 07-06-2021 19:46
Hi
In that case, can I have an update as to the progress of the ticket?
on 07-06-2021 19:51
IT Ticket can take up to 5 working days to be resolved. As the ticket was submitted today there is still the full 5 working days.
^Martin
on 08-06-2021 09:14
Hi. The ticket was submitted on the 31st of may, 8 days ago. It is therefore 3 days overdue.
on 08-06-2021 09:20
Hi Pcclemence,
Thanks for coming back to us about this, I am sorry for the delay in getting this issue with your mailbox resolved.
The IT team are still working hard to get this issue fixed ASAP for you, however I understand it's frustrating for you.
We thank you for your patience whilst the team work on this for us.
Thanks,
Megan_L
on 10-06-2021 20:17
on 11-06-2021 12:50
Hello pcclemence
Let me get an update for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 15-08-2021 11:02
Hi
I am having the same problem. emails stopped coming to my phone and when I attempt login on laptop get this message. I've not changed any passwords
on 15-08-2021 11:44
all sorted now thanks
on 16-08-2021 11:51
Hi JLEADY,
thanks for letting us know and glad this is resolved, can you please let us know how this was resolved?
Zoie
on 20-08-2021 12:28
I'm getting the mailbox unavailable. try again in an hour message.
No changes to status, username or password - in fact it was working fine earlier this morning.
Been "down" for a couple of hours now. Is there a quick fix as with working from home, it's causing me some major problems
Thanks