Mailbox unavailable via Firefox

[Geoffers007]

I'm suddenly unable to access my mailbox via Firefox (PC), my default browser. I get error messages such as "Connection error, this service is not available right now. Retry", or "Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." Anybody know what might be causing this?  It works OK on my phone and using Edge.

[用心棒 · Accepted solution]

Does the issue occur in Private browsing mode; press Ctrl + Shift + P? If not then:

• close the Private browsing window
• select ☰ > Preferences > Privacy and Security > Manage Data (locate under Manage Data Security)
• in the Search field enter the text virginmedia
• select Remove All Shown, then Save Changes and Remove to confirm
• does the issue still occur?

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[Paulina_Z]

Hi @Geoffers007,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some email access issues via your browser.

I'm glad to hear that you still have access to your emails via other browsers and devices, but I can understand the frustration that this may cause. 

Can you tell us if you've taken a look at @用心棒 's brilliant suggestion for your next steps?

Please give them a try and let us know how you're getting on! 🙂

Thanks,

[Geoffers007]

Many thanks to the OP, yes, this has done the trick!  

[Geoffers007]

Thanks for that, very helpful indeed!

[Paulina_Z]

Hi @Geoffers007,

Thanks so much for the quick response!

Glad to hear that this helped resolve your issue!

Please let us know if there's anything else we can help with going forward. We're more than happy to help!

Thanks! 🙂