Mailbox unavailable- please help

[3miracles]

When I try to login I get message mailbox is unavailable. Spoke to virgin tech who gave me temp password which worked. I then set new password which worked for a few days then stopped. How can I reset if I cannot get on site?

[Ashleigh_C]

Hi there @3miracles

Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here!

I am so sorry to see this has happened with your email! Can I ask what error message you get when you try to reset the password yourself? 

Thank you.

[3miracles]

I get this message so I cannot access my email account to reset the password  -

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[Graham_A]

@3miracles  Password resets are done via the My Virgin Media page https://my.virginmedia.com/ not the webmail page.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

[Hayley_S]

Hello @3miracles,

Thank you for letting us know.

Is the email that is not working a NTL email or a external email? Hotmail/Gmail etc?

Many thanks,

[3miracles]

Hello Hayley

the email is Blueyonder.co.Uk and I access it through virgin webmail. Hope this answers your question - I’m not very tech savvy!

[Tom_F]

Thanks for letting us know 3miracles, so we can help further I will contact you via PM - just look out for the purple envelope icon and we'll take it from there.

Tom 

[Tom_F]

Thanks for letting me know this is sorted now @3miracles. I've arranged the letter as requested, please let us know if we can help with anything else.

Tom