The mailbox on my main Virgin account is unavailable. I hardly ever use it to be honest as I use my secondary Virgin account for all my emails. However it was working a few months ago and I want to check if there are any emails I need to read. When I login to it via Webmail I get the message:
Your mailbox is not available at the moment.
Or you may not have an active mail account with us.
If you have an existing Virgin Media mailbox please try changing your password in the first instance as this may unlock the account following a security precaution taken by our email team.
I have reset the login password using the instructions they give (several times in fact) and it makes no difference even after waiting several hours. I can login to my main Virgin Media account and check my account details and products etc, I just can't access the emails. It may be related but I also wanted to change the contact number on it as it's incorrect but every time I try it gives the message: Sorry the changes you made were not saved, please try again.