My email email@example.com on 3 different systems have all rejected my password.
i have now changed my password and security question but it is still unavailable.
can you please help?
Firstly you need to click on 'Post Options' on your post, then 'Edit' and remove your email account from the post. Spammers and Scammers pick up email addresses posted on open forums like this one so you may have already compromised your account. I have notified the Moderators to redact the address in case you cannot.
Hang on and Forum Team will contact you via this forum.
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Happy to hear you're able to access it on the third party email applications JohnEpton. About the webmail link, it may be linked to a fault that we're aware of that @coenoby gave out. I'm sorry about this but we're working on a fix for the 403 Forbidden error and fingers crossed we hope it will be soon.
I've peeked at your details again and I can confirm that I can't see the usual automated notes that the system sends on your account. To confirm, we don't shut down the email in the sense that they are deleted, but it may be locked. I can confirm that I cannot see that anything has been locked either.
With the above in mind, please be mindful about what emails you receive as they may be spam ones and not sent by Virgin Media. If you ever do receive such emails, never click on any links inside the email and check your online account and email accounts separately in a new browser session for example.
I just noticed an email that was sent a few days ago reporting suspicious activity on my account and saying that my mail box would be shut down.
This is reasonable and helpful. However it was sent to my normal email account which of course I could not access until the problem was resolved!! This is not very helpful.
@JohnEpton As far as I understand VM do not send such warning emails. If they lock an account for security reasons they normally send a text message if they have a mobile contact number, or they send a letter by Royal Mail.
There are, however, a number of malicious phishing emails doing the rounds containing similar threats. See this recent security post for examples: