I have 2 mailboxes on virgin.net. One is operational, but the main one that I use for most of my correspondence is getting a message saying my mail box is unavailable. I can access my Virgin Media account and profile, just not this email account. I rang the number on the message today and was advised that as I am an area 34 customer I now needed to speak with someone at Talk Talk, but they were unable to give me a phone number and closed down the conversation quickly. This is not a great time to lose your email, is there anyone out there who can help? Thanks.
I wanted to thank your for your help in trying to sort this out.
However, I also wanted to put on record the fact that I am pretty **bleep** off with Virgin that I have not been able to regain access to an account that I have been running for probably around 20 years. What remains bizarre to me is that the inbox I have lost is one of a pair set up through the same account and I can still access the other.
I appreciate that these are difficult times but this seems to me that the account disappeared as a result of a bit of shoddy weekend maintenance work before the current crisis really took hold. I still do not even know if anyone sending mail to this address is alerted to the fact that it is no longer accessible by me. It has cost me a lot of time and effort at a moment when I really did not want to be dealing with setting up a new email account.
Has left me with a pretty dim view of Virgin Media as a whole and I will certainly try and avoid any aspect of them in the future.
Agreed it is no consolation. I would not mind so much about it being deleted if I had been given some warning.
No I have not been told it can be temporarily restored and that would still be helpful.
Thank you for the notice about the other mailbox.
I used Virgin as my ISP when I first bought a home computer many years ago so there are a lot of people who are aware of this as my email address, plus it is on address cards etc. The overall effect is that I will now try and avoid Virgin for anything going forwards.