I setup a new email address firstname.lastname@example.org; when I tried to look at the inbox (from the VM Mail page - https://my.virginmedia.com/my-apps/email.html) I received the following:
"Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile..."
Still happening, almost 24 hours now - anything I should be doing differently? I don't usually find the 150 line very helpful/useful !!
This is either a system glitch (that will have hopefully resolved since your post) or it will require remedial action from our I.T. team.
I've sent you a PM (purple envelope top right) requesting some information so I can investigate this for you. I'll keep an eye out for your reply 🙂
This has now been resolved - thanks.