For over a week my mailbox has been unavailable. 4 calls to 150 have only yielded empty promises! I can send but not receive from my phone but do nothing from the website. Am getting ready to leave virgin due to poor customer service
Thank you for posting to the Community.
I am sorry to hear you have been experiencing issues when accessing your mailbox.
I have taken a look from our side and can see what may be causing the issue but I will need to confirm a few details.
To do this I will just need to send you over a private message. The message will be available via the purple envelope on the top right of this page.