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“Mailbox not available” problem

Fenkle
Tuning in

As of yesterday I am unable to access my emails from iPhone or iPad.  When I try accessing through the Virginmedia login I get a message saying “ mailbox unavailable”. I have tried to change password but not getting any email confirmation so I don’t think that’s worked..I’ve had this email address for over 20 years. 

5 REPLIES 5

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Fenkle,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry for your Email not working.

 

Can you please confirm it is a NTL email? Or if it is external?

 

Many thanks,

Hayley
Forum Team



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It’s done as IMAP so is that nel?  I’m a bit of a dunce at all this. 

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Fenkle,

 

What is the end of your email address? Is it a NTL (Virgin Media) or external like Hotmail or Outlook etc?

 

Thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


It’s virgin.net. 

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Okay, thank you for that @Fenkle.

 

I would love to try and help you with this, I will send you a private message so I can investigate this.

 

Please look out for a plum envelope at the top right or your page.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide