Virgin Media Community

[Robert131]

My mailbox became unavailable today. Went onto twitter and was advised to perform a full password reset. I did this via the VM website. Waited for the account to be verified. I still can’t log in. My Broadband is also with VM and I am on the all package - TV, Mobile, Broadband, Phone. What do I do now? I can’t verify any emails to my virginmedia.com email address either. 

[Robert131]

I’ve followed the steps above but still can’t access my Virgin Media mailbox. I have reset my password, waited but still no access.I am on the VM All In package too so broadband, phone etc is all with VM. Please can you help as I need access as soon as possible.

[David_Bn · Accepted solution]

Thanks for your post on our Community Forums @Robert131,

I'd be happy to look into this for you - check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[Robert131]

Thanks David.

No message showing?

[David_Bn]

Thanks for confirming you're back into the E-Mail address via private message @Robert131,

We apologise for any inconvenience or frustration caused and we'll be here to support you, if you have any further issues with the services

Kindest regards,

David_Bn