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Robert131
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Mailbox not available- performed reset

My mailbox became unavailable today. Went onto twitter and was advised to perform a full password reset. I did this via the VM website. Waited for the account to be verified. I still can’t log in. My Broadband is also with VM and I am on the all package - TV, Mobile, Broadband, Phone. What do I do now? I can’t verify any emails to my virginmedia.com email address either. 

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Robert131
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Re: Mailbox is unavailable

I’ve followed the steps above but still can’t access my Virgin Media mailbox. I have reset my password, waited but still no access.I am on the VM All In package too so broadband, phone etc is all with VM. Please can you help as I need access as soon as possible.

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David_Bn
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Re: Mailbox is unavailable

Thanks for your post on our Community Forums @Robert131,

 

I'd be happy to look into this for you - check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

David_Bn

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Robert131
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Re: Mailbox is unavailable

Thanks David.

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David_Bn
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Re: Mailbox is unavailable

Thanks for confirming you're back into the E-Mail address via private message @Robert131,

 

We apologise for any inconvenience or frustration caused and we'll be here to support you, if you have any further issues with the services

 

Kindest regards,

David_Bn