Hello - I have had the "Your mailbox is not available message at the moment....message on my email account since 23rd March 2020 (the day the country went into lockdown).
I have been a customer of ntl and virgin media for 25 years and would like my emails and contact reinstated. Others in my family still have their accounts - its just mine that has been frozen - for 10 weeks!
I have phoned - was told it was a known fault and would be sorted within 48 hours - but no progress, I have phoned again, instant messaged, written to the complaints department, had a reply and a second letter.. but still no progress. Please could you just sort this issue or tell me what has happened .
The message, as so many of the readers here know, is
"Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."
