Mailbox not available at the moment

[amj1981]

Hi can someone please help, 

All was fine until yesterday afternoon, I can no longer access my email account. I have this message when trying to access:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I need use of my email account. 

Thank you 

[albob]

You could try this 

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

an this might be worth a read

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

[Alex_RM]

Hi amj1981,

Thanks for posting and sorry to hear you've had some issues accessing your emails.

Have you been able to take a look at the advice albob has offered?

Let us know if this is something you still need help with.

Alex_Rm

[amj1981]

Thanks for the sign posts, have tried but still not working.

[amj1981]

Hi,

I have tried the advice provided, but still no luck.

I tried calling yesterday but there isn't an option for emails. 

[Ashleigh_C]

I'm so sorry to hear this @amj1981 

I'm going to send you a PM so we can grab some information from you and look into this further.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.