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Fiona3500
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Mailbox not available at the moment - virgin.net

Today my email inbox is unavailable and I haven't been able to resolve why. The message just says try again in an hour. I don't have a virgin account anymore as we swapped broadband providers a few years ago but I kept the virgin.net email address and have been using it without any problems ever since.

I would like to be able to access it urgently as we are awaiting a PCR result. I would also, please, like some advice as to what I should do once I have accessed it. Can I continue to use it or should I set up another email address and arrange forwarding of emails, if this is possible?

I'd very much appreciate some help with this as it will be very difficult on many accounts if I can't use the account anymore.

Many thanks.

Fiona

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Sololobo
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Re: Mailbox not available at the moment - virgin.net

As you're no longer a Virgin Media broadband customer it's likely that your email account is considered to be "orphaned" and has been, or is in the process of being closed.

See here for more detail: https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

You may be lucky and regain temporary access, but that may not happen so be prepared for disappointment.




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Fiona3500
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Re: Mailbox not available at the moment - virgin.net

Thank you very much for this. How do I go about requesting access to the account so that I can copy and move items?

Thanks

 

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Graham_A
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Re: Mailbox not available at the moment - virgin.net


@Fiona3500 wrote:

Thank you very much for this. How do I go about requesting access to the account so that I can copy and move items?

Thanks

 


The VM Forum Team should respond to this thread tomorrow and will be able to advise you further.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Martin_N
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Re: Mailbox not available at the moment - virgin.net

Hi Fiona3500,

Thank you for your post and welcome to the community. 

I can see other users have responded to your post and advise regarding the disconnecting of the email address. 

I have attempted to locate your account to try and confirm this but I have been unsuccessful. 

What I will do s private message you to get some details to check this. 

^Martin