Have you tried changing the password for the account concerned?
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
It seems to work for most but not all suffering from this issue.
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Hi @lizabush thanks for coming back to us and welcome to our community.
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