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Byngbong
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Mailbox Unavailable

I have not been able to access my email for nearly a week now.

I keep getting the same message,

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I phoned VM help line as instructed at the weekend and they were unable to help me.  They said they would raise an IT ticket but I keep trying and still I have the same issue.  I have reset my password (sucessfully) but still I get the same message.

Can someone please help me?

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John_GS
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Re: Mailbox Unavailable

Hi Byngbong

 

Thanks for posting and welcome to the community.

 

Apologies for the email error.

 

I'll PM you now to assist further.

 

Best,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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