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bob_
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Mailbox Unavailable

Hi

I am unable to access my emails across any device. I have received a letter and followed the instructions to update my password which I have now done. Unfortunately I still get the same error after waiting over an hour to try and access again.

Any advice will be welcome.

Thanks

Bob

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muffmasterh
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Re: Mailbox Unavailable

u did not get the ox app suite page did you ?

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bob_
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Re: Mailbox Unavailable

no - it was just a branded page titled Sorry and telling me to try again in 1 hour.

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Graham_A
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Helpful Answer

Re: Mailbox Unavailable

Your account will need to be unlocked by VM.  The Forum Team will be able to arrange this for you.  It will be a day or so until they reach this.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Natalie_L
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Re: Mailbox Unavailable

Hi bob_ 

 

Thank you for getting in touch. 

 

I am sorry to hear you are experiencing this problem with your mailbox. 

 

I am confident we can get this resolved for you but I will just need to get a few more details via private message.  I'll send you a message now and it will pop in to the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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tillergirl72
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Re: Mailbox Unavailable

Hello

I'm having the same problem with my mailbox. I have 2 mailboxes and the one I cannot access has all my personal addresses and my online shopping contacts. I'm 73 and desperately need this to enable self isolation. I've managed to contact customer service by phone after 20 mins and they changed the password and told me to try again in an hour. No difference. Now my calls are cut off after 20mins and I have no way of contacting the VM team. Can this be done via this post.

Ruth

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Beth_G
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Re: Mailbox Unavailable

Hi tillergirl72,

 

Thanks for your post and welcome to the community!

 

I'll send you over a PM so I can look into this for you.

 

Kindly check the purple envelope for a message from me

 

Regards,

 

Beth

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