Mailbox Unavailable

[lizabush]

Since early this evening (18:00 12th August) my husband's mailbox has become unavailable - password no longer accepted.

Mike Bush

HE has not changed it so either you have a fault or he is being hacked.

Please suggest a way forward.

Liz

[Graham_A · Accepted solution]

@lizabush The VM forum Team should be able to help you with this tomorrow.

In the meantime please edit your post to redact the email address. The edit window is only open for 30 minutes from original post time.

[Graham_A]

@lizabush Thanks for editing the post.

Have you tried changing the password for the account concerned?

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

It seems to work for most but not all suffering from this issue.

[lizabush]

Sorry Graham, changing pwd on main acc did not help.

L&M

[lizabush]

And now its back - so thanks to whoever did whatever!

[Lee_R]

Hi @lizabush thanks for coming back to us and welcome to our community.

I am pleased to hear that your issue with signing into the email address has been resolved.  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R