12-08-2021 22:23 - edited 12-08-2021 22:42
Since early this evening (18:00 12th August) my husband's mailbox has become unavailable - password no longer accepted.
Mike Bush
HE has not changed it so either you have a fault or he is being hacked.
Please suggest a way forward.
Liz
Answered! Go to Answer
on 12-08-2021 22:35
@lizabush The VM forum Team should be able to help you with this tomorrow.
In the meantime please edit your post to redact the email address. The edit window is only open for 30 minutes from original post time.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 12-08-2021 22:35
@lizabush The VM forum Team should be able to help you with this tomorrow.
In the meantime please edit your post to redact the email address. The edit window is only open for 30 minutes from original post time.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-08-2021 22:56
@lizabush Thanks for editing the post.
Have you tried changing the password for the account concerned?
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
It seems to work for most but not all suffering from this issue.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-08-2021 07:37
Sorry Graham, changing pwd on main acc did not help.
L&M
on 13-08-2021 08:10
And now its back - so thanks to whoever did whatever!
on 14-08-2021 08:47
Hi @lizabush thanks for coming back to us and welcome to our community.
I am pleased to hear that your issue with signing into the email address has been resolved. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R