Mailbox Unavailable

[66charlie66]

I have a couple of emails with you but the virginmedia one stopped working yesterday - (blueyonder one is fine) i have tried resetting the password but its still saying that the mailbox is unavailable.

I use this for work so very urgent - please can someone at Virgin look into the problem for me.

[66charlie66]

Just been on the helpline for ages and the adviser changed the password and i think he reactivated it -  still not working for me - all he could suggest is wait to see if works later - can someone please contact me about this urgently.

[John_GS]

Hi 66charlie66

Thanks for posting and welcome to the community. Apologies for the mailbox issue. If the re-activation and reset not worked, this will potentially need to be raised with our IT team so I'll be able to check this via PM

Best,

[John_GS · Accepted solution]

Thanks for chatting with me @66charlie66

Just to confirm the mailbox was enabled all is now sorted 🙂

Have a lovely day