Virgin Media Community

[Paul_DN]

Please reply to my private message and I will be more than happy to help, please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN · Accepted solution]

Hi Mark,

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

Regards

Paul

[Mhoffer]

Thanks so much 🙂

[Paul_DN]

Hi Mhoffer,

Really glad AI was able to help, you are very welcome.

Regards

Paul.

[Blackie2]

Same problem, been unable to access my mailbox for two days now and I am waiting for some important emails. I've had to get onto this forum via one of other email addresses because you send the verification email to the one i can't access.

can you please unlock my mailbox for my primary address? 

[davidgc]

Same problem - unable to access email since Thursday.  Would appreciate some support.

Thanks,

[AJCOVENEY]

Please will you contact me. My daughter's sub-account is inaccessible at present although other accounts are working.

[Pacman1952]

Hi, I have the same problem since Thursday. have been in touch with Text help 07533051809 and moved around "To the right team" several times and keep getting asked if I am the account holder. Afer a full day of messages Friday it just went quiet. I have an old NTL world email but a current VM package and have no problem until Thursday, my wifes NTL worl email still works. I can log onto VM but clicking on email I get "Mailbox unavailable try again in one hour".

[Martin_N]

Hi Blackie2,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue you're having. I will private message you so we can look into this. 

^Martin

[vinny73]

Hi

I've not been able to access my ntlworld account since Thursday - same error message. This is my primary account linked to my billing address. Can anyone help me out please?  had to create a gmail account just to post on this forum!